Press the power button or activate it through your mobile device app, and the internal 12V pump will return the cold water trapped in the hot water pipe back to the heater via the cold water pipe.

When the hot water reaches the Hydroloop® thermostat, the pump will turn off. Now you can open the tap, and hot water will flow within moments.

In case there is no hot water in the heater or there is air in the pipe, the pump will operate for a maximum of 15 minutes and automatically turn off via the safety timer or the WiFi app’s programming.

This depends on the characteristics of your installation. If the services in your property are IN-LINE, meaning one after another along a general hot water distribution line, you can place a Hydroloop® unit at the last service point. By using it, the entire main branch will have hot water. The secondary branches that lead from the main line to the services will remain with cold water. These secondary branches could be short (making one unit sufficient for multiple bathrooms) or long (requiring units to be installed at their ends).

If your installation is BRANCHED, meaning the heater supplies the services through different branches, each service where you require instant hot water will need a Hydroloop® unit.

If you have doubts about your installation type, a professional plumber can perform the necessary tests to determine it. You can also contact our technical support, and we will assist you remotely.

Approximately 1400 grams.

No, it takes the cold water out of the hot pipe and returns it to the cold water pipe. It is a recirculator, not a heater.

On the contrary, its consumption is very low: 11watts/.92Amp

No, as the pump does not propel the water. Instead, it returns it by creating a ‘bypass’ between the hot and cold water pipes. It must be installed below the service point where instant hot water is required.

Yes, that’s correct. We comply with the relevant NOM (Mexican Official Standard), and since there are no precedents, we are establishing the rules for creating the standard regarding this type of technology. The equipment operates at 12V, so even in humid areas, it is free from the risk of electrical shock during daily operation.

To prevent electrical shocks during installation, it is important to refer to the installation manuals before performing any actions with the existing installations in the property.

Similar, yes, not the same. The purpose is the same but they achieve it in different ways. What is certain is that they are more expensive (partly because they are imported) and more complex to install. Without a doubt we are the best option!

– It is possible that you have not programmed the application correctly.
– Another possibility is that you have other devices linked to your SMART LIFE, and they are not programmed correctly, or that you are activating one instead of the other.

The issue here is that the thermostat has not cooled down. You can wait for it to naturally cool, which will take about 30 minutes, or you can use cold tap water to brush your teeth or anything else, so the cold water will reset the thermostat.

In most cases, it is not only compatible but also the ideal pairing, considering that the water from the solar water heater first reaches the gas (or electric) water heater and then the shower.

If the pressures of your cold and hot water lines are different, it will be necessary to first check the position of the required ‘check’ valves or pressure booster pumps for the hot water line.

If the source of the cold water is different from the source of the water that feeds the heater, the installation should be analyzed. Generally, with simple modifications, the system becomes optimal for Hydroloop® use.

If you have doubts about your installation type, a professional plumber can perform the necessary tests to determine the conditions. You can also contact our technical support, and we will assist you remotely.

If the installations were done outside of regulations and standards, and without control points such as angle valves under the sinks, you may need to correct these errors for the optimal operation of Hydroloop® and, of course, YOUR INSTALLATION!

Hydroloop® does not need to overcome any pressure for two reasons:

a- In a closed circuit, pressure is the force that water exerts in all directions within the pipe. It does not have flow unless an element specifically provides it, and it can be in any direction as long as it is a closed circuit. Hydroloop® is the equipment that provides this flow while converting a bathroom or kitchen installation, with the heater, into a closed circuit. CONSULT PRESSURE AND FLOW DOCUMENTATION on the website.

b- The water, via the cold water pipe, is returning to the point where the water is being taken to be heated, thus occupying its place. In vertical runs, the cold water can also rise, aided by the weight of the water descending through the hot water pipe, which is equivalent.